Författare: Pinewood

Allt-i-ett eller tilläggstjänster – dilemmat för DMS-system

Med så manga olika system på marknaden som erbjuder funktioner för varje aspekt av en återförsäljares verksamhet är det svårt att veta vilken väg man ska ta. Vilka tilläggstjänster att välja och hur många av de som man behöver? Om ett återförsäljarhanteringssystem inte kan få jobbet gjort utan tilläggstjänster, kan det verkligen möta er verksamhets behov – eller får du betala extra för endast hälften av funktionerna du är i behov av?

Ett DMS-system som kräver tilläggstjänster

Det finns hundratals olika tilläggstjänster på marknaden – nämn något du behöver och det finns en tjänst för detta ändamål, generellt sett är det något som erbjuder funktioner där DMS-systemsleverantören inte lyckas leverera. Denna situation har utvecklats naturligt under de senaste årtioendena, men eftersom digitaliseringen tagit stora steg under det senaste året så har det blivit svårt att fullt ut kunna ge kunderna en digital upplevelse.

Trots att tilläggstjänster kan integreras till en viss del, så adderar det extra kostnader samt komplexitet i hanteringen av återförsäljarsystem. Alternativet är att leta efter ett allt-i-ett DMS-system där varje tjänst är intregrerad och de gundläggande funktionerna är inbyggda i systemet, ett system designat för att fungera synkroniserat.

Allt-i-ett DMS-modellen

Om man tittar på ett system som Pinewood DMS, så är vanliga tilläggstjänster som verkstadsplanering, VHC videos, dokumentlagring och online-betalningar inkluderade i systemet. Eftersom de redan är inbyddga i systemet så synkroniseras de bättre med vad som pågår runt omkring för att skapa en friktionsfri kundresa och ett 360-perspektiv av verksamheten.

Karl Zaar, Customer Service Director på Pinewood förklarar:

“I Pinewoods DMS-system, så är allting inbyggt – dina funktioner och verksamhetsområden är synkroniserade, så att alla jobbar från samma utgångspunkt. Naturligtvis så finns det både tillverkar- och tredjepartssystem som måste integreras, men vi får höra från så många återförsäljare som jobbar i separata system hur stor utmaning det kan vara. Kostnadsbiten är en stor faktor, även att byta mellan systemen samt personal som behöver utbildning – det blir mycket i slutändan!”

Dilemmat för DMS-system

Nu mer än tidigare så hänger det på återförsäljare att våga mer och lämna gamla rutiner bakom sig. Om ditt DMS-system ligger efter i tiden, utan en tydlig väg för att hänga med i utvecklingen, så är det omöjligt för dig att ligga i framkant. Ju mer du kompenserar med tilläggstjänster desto mer splittrade kan dina processer bli.

Om detta låter bekant så är det för att de flesta stora återförsäljargrupper hanterar över 20 olika mjukvarusystem och många inser nu att vägen för den framgångsrika digitala framtiden är att minska komplexiteten. Detta betyder att adressera problemet vid sin källa, genom att hitta en DMS-återförsäljare som är redo för resan.

GLOBAL NEWS: BMW har valt Pinewood som en global utvecklingspartner för DMS-system

Den 14e juli 2021 annonserade BMW UK att Pinewood DMS blir BMW’s första certifierade system för återförsäljare, efter slutförandet av en lång certifieringsprocess som ska säkerställa att nödvändiga processer och integrationer finns tillgängliga.

Utöver detta, så har Pinewood Technologies blivit utvald som en av endast två globala partners som ska stödja BMW’s integrationsstrategi för återförsäljare (Retail Integration Strategy – RSI) för att forma integrationstjänster globalt i framtiden. Med detta partnerskap så jobbar Pinewood och BMW för att förbättra affärsprocesser, minska kostnader och skapa bättre flexibilitet för återförsäljare.

Detta bygger på en god upparbetad relation med hänseende till att BMW-integrationer har varit en del av Pinewood DMS-system sedan 2003, genom att vara en del av affären för BMW, MINI, Motorrad och Rolls-Royce.

Neville Briggs, Managing Director på Pinewood Technologies förklarar:

“Vi är exalterade över att ha gjort oss förtjänta av möjligheten att jobba med BMW som är den erkända ledaren inom teknologi och kundupplevelser, vi ser fram emot ett fortsatt nära samarbete med BMW och MINI-återförsäljare.

Vårt team på Pinewood är beslutsamma att jobba med både BMW UK och organisationen i München under resan för att bygga ett modernt set av integrationer, baserat på tjänster från BMW’s nästa-generations RIS”.

Pinewoods strategi är att fortsätta bygga den ledande allt-i-ett moln DMS-systemlösningen utan behovet av tilläggstjänster. DMS-systemet idag inkluderar inbyggda mobilappar, videotjänster, dokumentlagring samt integrerade digitala tjänster så som eSignaturer, kunders integritetspreferenser och onlinebetalningar. Målet är att göra IT-hanteringen enklare genom att erbjuda en smidig digital resa för kunder och skapa en enkel vy för företagsledare.

Pinewood DMS-system har designats med multivarumärkes återförsäljargrupper i åtanke genom att utföra kontinuerliga uppdateringar. Systemet inkluderar omfattande tillverkarintegrationer, moderna BI-lösningar samt funktioner för lagerhantering på gruppnivå så som interna artikelförflyttningar och bilfinansiering med hjälp av finansiella partners.

“Vårt UK-baserade utvecklarteam jobbar med de senaste teknologierna och har en djup och detaljrik förståelse för bilindustrin. Vi investerar kontinuerligt för att skapa de bästa funktionerna för framgångsrika återförsäljare. Denna certifiering samt partnerskap med BMW-gruppen är en spännande möjlighet som erbjuder återförsäljare större valmöjligheter, något som resulterar i förbättrade funktioner för att öka återförsäljarnas lönsamhet”, säger Briggs.

Pinewood DMS växer nu snabbt i Norden

Efter två år av förfining, feedback och finjustering har Pinewood Technologies fått ett bra mottagande från återförsäljare som är glada över de nya systemvalen som finns tillgängliga, och Pinewood DMS har nu antagits av återförsäljargrupper i Sverige och Norge.

Pinewood DMS är ett molnbaserat allt-i-ett-återförsäljarhanteringssystem som ger återförsäljargrupper världen över de verktyg de behöver i den nuvarande digitala tidsåldern. Pinewood arbetar nära 50 biltillverkare för att leverera ett modernt system utan att det behövs kostsamma tillägg – vilket ger multi-franchise-återförsäljare verktygen för att fokusera på att leverera resultat.

Genom att bygga en stark relation med Porsche Norge har Pinewood nu implementerat sitt DMS hos varje Porsche-återförsäljare för att ersätta äldre lokala system och implementera de senaste processerna.

Petter Johannessen, VD på Porsche Center Oslo förklarar:

“Porsche Center Oslo introducerade Pinewood DMS i augusti 2019 och målet var att få en bättre integration med vår tillverkares system och skapa en effektivare vardag för våra anställda med bättre arbetsflöde, högre kvalitet på utfört arbete samt att skapa bättre kundupplevelser. Det finns alltid utmaningar med att implementera ett nytt DMS, men Pinewood har varit intresserad av att anpassa och vidareutveckla systemet till förmån för oss som kund. Vi är fortfarande i en fas där vi hela tiden utnyttjar fördelarna med övergången till Pinewood och är mycket nöjda med att ha ett system som uppfyller alla våra behov inom avdelningar och funktioner.”

Med över 40 års erfarenhet inom fordonsindustrin och över 30 000 personer som använder DMS dagligen, vill Pinewood Technologies alltid utveckla de senaste och mest värdefulla verktygen för att återspegla det förändrade bilbranschen.

Med fokus på innovation och återförsäljares lönsamhet bevisade Pinewood sitt värde och motståndskraft under COVID-pandemin. Återförsäljare som använder Pinewood DMS hittade en rad nya verktyg till deras förfogande, inklusive online-bokning av tjänster, digitala signaturer, videomeddelanden, onlinebetalningar och eLearning – allt inbyggt i DMS utan att behöva använda andra system.

“Vi växer snabbt och arbetar med tillverkare i Sverige och Norge för att implementera i deras återförsäljarnätverk. Från små handlare till stora företag kan Pinewood DMS möjliggöra allt. Fokus ligger på att föra samman alla delar av återförsäljaren från verkstad till försäljning till ekonomi och att spara återförsäljarnas pengar genom att det inte finns något behov av att köpa extra programvara. Allt finns på ett ställe och är enkelt att använda.” säger Karl Zaar, Customer Service Director för Pinewood Sverige.

Alla företag över hela Norden som är intresserade av att ta reda på mer om Pinewood DMS kan besöka webbplatsen och beställa en demo av systemet.

Pinewood Technologies anställer för närvarande i Sverige, nya roller läggs till regelbundet och finns på Pinewoods webbplats.

GLOBAL NEWS: 2020’s top new tools in Pinewood DMS!

It’s not just Santa’s elves who were busy this year! The Pinewood team worked around-the-clock, bringing a host of new features for their customers to boost sales and keep businesses COVID-safe. It’s been a challenging year, but Pinewood kept their gifts coming throughout… Why save them all for December? Here’s the run-down of Pinewood’s top new tools of 2020:

Secure online payments

Dealers can now take a remote payment from their sales and service customers. There’s no need to even set foot in-store, it’s done entirely online using Barclays ePDQ, keeping everybody safely distanced.

MOT expiry

Dealers can update their MOT database for FREE! This includes any vehicles affected by the lockdowns. Pinewood works with the DVLA to make sure dealers are contacting the right customers at the right times.

Tech+ VHC voice assist 

Make technicians’ job a little easier with Pinewood’s very own Siri-style voice commands. Simply ask Tech+ to ‘find a job‘, ‘start operation‘ or ‘add conversation notes‘ to complete these tasks handsfree – how convenient!

Digitally sign documents

Cut down on paperwork and reduce the spread of COVID with Adobe Sign! Available now for sales and service, it’s more convenient for customers, saving them the time and hassle of travelling to the dealership. Sign in seconds!

eLearning

Training just got easier! Pinewood’s video-based courses allow your team to learn at their convenience, with end-of-course quizzes to test their knowledge after. Refresh skills with new role-based courses added monthly.

Up-sell with service plans

Capture extra revenue and boost satisfaction for the cars you sell. Service plans are easy to set up in the DMS – book a workshop job against a plan and view the balance or vehicle cover at any time from the Accounts module.

Automated VHC reminders

Set up auto-reminders to follow-up on any deferred red/ amber work. Customer didn’t have the cash last time? Don’t lose their business. Add a follow-up event into their contact plan to capture the revenue at a later date.

Brand new support portal

It’s now even easier to get help when you need it! Pinewood’s improved Support Portal features a Live Chat agent, leading you straight to the tools you need – with searchable articles, guides and release notes.

2020 in summary: Pinewood are always making improvements to keep their customers on top form, and this year was no exception! They added many more great new features to enhance the digital experience for dealership staff and customers, with electronic invoices, Business Intelligence at your fingertips, online bookings and app improvements.

What more could you ask for? Stay tuned… 2021 is going to be even more exciting for Pinewood customers!

GLOBAL NEWS: Pinewood DMS helps dealers go digital!

The recent lockdowns have provided an unexpected motivation for dealers to revisit the abilities of their DMS and explore how to achieve an engaging, contactless buying experience.

Pinewood users have discovered a range of tools for creating a seamless digital customer journey and perhaps surprisingly, mobile apps are playing a big part in this. Neville Briggs, Managing Director at Pinewood Technologies explains:

“It’s been our mission to help customers uncover new ways of generating revenue. Our popular Stock+ app has been central to successfully taking the initial sales experience online. Salespeople can record and send a personalised video, show highlights of the vehicle up-close and answer any questions. It’s more engaging than a call or email and of course, more likely to convert enquiries. Being integrated into the DMS, managers can easily see that enquiries are being dealt with when working remotely.”

With the Stock+ app, salespeople can take high quality vehicle photos on their phone, which are updated to dealer and OEM web sites directly through the DMS. Pinewood have recently improved this and the upload process can now enhance images by automatically removing the background. As a result, sales teams can create professional-level content without the need for editing skills.

Mark Lambird, Managing Director at Eastbourne Motoring Centre explains: “Using Stock+, we definitely sell more cars! People buy the cars much quicker if they can see them in a video – we can talk over the features and benefits, it’s been a real positive.”

Personalised video has undoubtedly changed the game for car sales. From home, customers can benefit from the expertise and assurance of speaking to a professional in-store while taking a virtual tour of the vehicle. This can be followed-up with a convenient two-way SMS conversation, all accessible from the DMS customer record.

Pinewood are constantly updating the DMS with a focus on enhancing the digital sales experience. By making use of these tools, dealers can boost revenue with little effort or cost and it’s clear that contact-free tools are the way to go.

 

 

 

 

 

GLOBAL NEWS: Pinewood BI provides profit-boosting insights

Dealers have the tools to be smarter than ever in their business decisions. When Pinewood launched their Business Intelligence (BI), it gave dealers the potential to look beyond the standard DMS reports, bringing new insights to light. Leaders can access live data in seconds from their mobile, delving into every area of the business in just a few clicks, from anywhere worldwide. It’s never been easier.

After launching BI for Porsche Norway, Stine Hagen, Corporate Business Development Manager, explained how the mobile intelligence tool delivered immediate results: “Leaders went from spending hours on KPI reports to having them live on their computer and phone at all times. This is an excellent tool for all leaders to see what part of the dealership needs their attention in a hectic everyday life.”

From struggling sales teams to inefficient workshops, Pinewood BI can help identify why businesses are falling behind, highlighting areas of concern and indicating where productivity can be improved. Fully integrated with Pinewood DMS, Pinewood BI acts as a ‘behind the scenes’ detective, interpreting real-time data through easy-to-understand, visual reports. Even away from the dealership, leaders can maintain full visibility and control, accessing the entire reporting suite from their mobile – giving them a huge competitive advantage.

Hagen explains: We strive to give the best value and service for our customers, which can only be achieved through complete internal transparency and process control. Pinewood has given us the perfect tool to monitor and steer all aspects, from trade-ins to car sales, service and used cars. Combined with the financial capabilities of the system, we’ve reached new levels of process excellence.”

BI is available for any dealer groups using Pinewood DMS, offering a powerful tool for building profit and productivity-focused reports, fully accessible on a PC or mobile device. This brings the data dealers want to their fingertips, anywhere at any time, providing full transparency.

GLOBAL NEWS: Pinewood offer remote training and implementation to dealers

2020 has been the year of change with dealers now exploring new ways to engage with their customers and boost profits. Pinewood have offered online coaching for some years, but take-up has grown hugely since the lockdown. This coaching is aimed at helping dealers remodel their business and get the best from their digital tools. All of this can be offered more cheaply than the fuel normally needed to attend a traditional classroom course. Mike Browne, International Account Manager at Pinewood explains how the online implementation proved a success:

“The remote implementation was one of the smoothest we’ve had. With eLearning, the staff could become familiar with the parts of the system related to their job roles, using real examples. During Live Week, everyone was prepared and ready to go. We used Microsoft Teams to manage any queries and held regular video calls to answer any detailed questions they had. Screen sharing and tracking their progress on Teams made everything so easy – just as, if not more, effective as being there in person.”

Online training allows Pinewood users to access courses designed specifically for their job roles – on desktops, tablets and mobile phones. Ranging from showroom courses for salespeople, to workshop courses for technicians, eLearning is a simpler, more effective way to learn about Pinewood DMS.

This new training initiative gained immediate traction with a clear demand from dealers for convenient, cost-effective training which did not disrupt everyday business. Alongside remote implementation, Pinewood has proven that the future for switching systems could look very different, with an exciting range of options to suit every dealer and cater to every learning style, budget and preference.

 

GLOBAL NEWS: Pinewood wins DMS award at Car Dealer Power 2020

Pinewood DMS was announced as the overall winner for Dealer Management System of the year, at the virtual Car Dealer Power Awards 2020. Finalists were voted for by thousands of dealerships across the UK.

“Thanks so much to all of our Pinewood customers who voted for us. Our team are absolutely thrilled, it’s been a tough year for everyone and we’re glad that we’ve managed to support our customers through this time.” Says Neville Briggs, Managing Director for Pinewood.

Pinewood has improved on their zero-touch features over the past few months, with some great feedback from customers. For example; Online Service Booking, Remote document signing (Workshop Jobs & Vehicle Sales Orders), Online payments of Workshop Invoices, Voice Controlled Technician app.

To support dealers with adopting new tools, Pinewood’s Support team are available 7 days a week. The eLearning platform also provides role-based courses, making sure customers are using the system in the best way possible.

The team at Pinewood offer their congratulations to all finalists and winners.

 

GLOBAL NEWS: Commercial Dealers embracing new digital tools in their businesses

Pinewood Technologies is supporting commercial vehicle and truck dealers with new tools, processes and OEM integrations across every area of the business. These have been designed to enhance the important fleet aftersales relationship, improve operational effectiveness and support manufacturer propositions in the LCV and HGV sector.

Neville Briggs, Managing Director at Pinewood explains: ‘Commercial dealers are now embracing digitalisation and using our new tools to drive their businesses. Pinewood is continuously investing and innovating to help support dealers and the range and breadth of tools available is something that commercial dealers are discovering as they explore different ways to do business.

For example, Pinewood now offers a tool to manage Technician shifts in commercial workshops. Shift patterns in 24-hour workshops can be arranged in combination with skillsets to accurately allocate work.

In addition, the recently-updated Technician Planner is a flexible drag-and-drop tool for allocating work to technicians based on teams or skills. Highlighting how each member of the team is utilised makes it clear when the workshop is (or isn’t) working to full capacity.

The new planner offers the benefit that technicians can automatically pick up their next task on their mobile device using the Tech+ app. From the app, technicians can prepare vehicle or customer-specific health checks, capture video, add work, issue lubricants, prepare menu priced quotes and even issue parts directly to the job with a simple barcode scan. Additionally, technicians can message the service and parts teams from the app.

Printed job cards and paperwork are no longer necessary as all information is available digitally, including e-signatures for approval.

Jobs can be monitored using a live traffic-light system to identify problems in advance. As part of the digital journey, an online Job Status Tracker provides a clear view for the fleet customer of the vehicle progress in the workshop and off-site with subcontractors.

As commercial vehicles need to be checked at fixed intervals, this is easily managed with contact schedules which can be shared with Fleet operators to help plan downtime, supported by a follow-up process designed to deal with multiple vehicles in a single conversation.

Routine vehicle inspections make use of specialised checklists for fleet customers and commercial vehicle types which can themselves contain sub-checklists for lighting or specialist fitted equipment.

As another example of the support for Commercial business, Service Contracts can be customised and created at sale allowing service invoices to charge into the plan, with the accounts postings all taken care of.

Finally, the sales team can save time and minimise the chance of mistakes by using a menu-priced template for pre-delivery work. This means each customer and vehicle type can have their own predefined requirements to simplify the preparation request.

As this is a wide menu of things to consider, Pinewood are engaging with commercial dealers every day to help identify the right tools for each business to use on the journey to be more successful.

 

 

 

 

 

 

 

 

 

 

 

GLOBAL NEWS: eSignatures extend Pinewood’s range of zero-touch aftersales tools

As lockdown restrictions ease, dealers must take steps to boost customer confidence and reduce unnecessary risks. To help this, Pinewood Technologies have made it even simpler, faster and safer for dealers to provide a contactless service experience.

Pinewood DMS hosts a range of contact-free features, all completely integrated as standard. By making a booking on the dealer website, customers can simply select a time and date with live availability information to book their car into the workshop.

This is where Pinewood’s latest contactless tool comes into play. Before the vehicle even arrives, dealers can now gain approval for the repair work by requesting an electronic signature, eliminating any contact with physical paperwork required whilst in the dealership.

Using Adobe Sign, customers can now approve repair work from home, reviewing and signing the job card remotely.

Neville Briggs, Managing Director at Pinewood explains: “It’s quick and easy for service customers – they’re sent a link straight from the DMS which shows them the job card with all work planned for their vehicle. All they have to do is read the document and sign their approval on a desktop or mobile device. The entire process is seamless and updates the job automatically within the DMS.”

Having secured approval for the initial work, the customer can drop off their vehicle with minimal interaction, perhaps leaving their keys in a sanitised area. Alternatively, the collection and delivery service arranged at the booking can remove the need to enter the dealership.

While the vehicle is being worked on, the customer can track their progress online and electronically approve any additional work required using the integrated health check and video solution.

The customer can pay online before collecting their vehicle, removing the risks of handling card machines, whilst minimising time spent at the dealership.

Integrated with Barclays ePDQ, this is a secure payment solution, enabling dealers to take remote payment from the customer. All major credit and debit cards or PayPal are accepted.

Pinewood’s range of contactless tools – including the Adobe Sign solution –  are now available to all dealerships using Pinewood DMS for no additional charge, providing the ultimate contactless end-to-end solution.

 

 

 

GLOBAL NEWS: Technicians can go Hands-free in the Workshop with Voice Assistant

Pinewood have released an industry-first tool for technicians – the hands-free Voice Assistant in Tech+. The Tech+ app already gives technicians the tools to record detailed checks on vehicles, request parts with built-in menu pricing, together with connecting digitally with their customers using electronic health check videos.

Pinewood realised that using a mobile in the workshop could prove quite difficult for technicians when wearing the necessary PPE. With Artificial Intelligence becoming increasingly popular and valuable for speeding things up, even in the household, with the likes of smart speakers and voice assistants, Pinewood took this and applied it as a free addition to their Tech+ app.

“We want our customers to work as efficiently and comfortably as possible, which is why we created our suite of digital apps, to begin with. With the new Voice Assistant in Tech+, technicians can open jobs, start operations and send conversation notes just by talking to their mobile device. Bluetooth headsets can also be used, they are easy to set up and will be a great addition to the app, ensuring clear communication between the technician and their new assistant. Tech+ users can find a preview of the new feature in their app today and try it out, with new improvements and functionalities appearing in the future.” Explains Neville Briggs, Managing Director at Pinewood Technologies.

The world is becoming more and more digital as time goes on, eVHC has been adopted by a large number of dealerships and is proving hugely beneficial for growing revenue in the workshop.

“The Tech+ app has quite frankly revolutionised what we do. The ability for the technician not just to be able to clock on and off a job, not just to do a visual health check directly on the tablet, but also you get to see the service history of the car, it just enhances the experience for both the technician and the efficiency in the way that we work in the workshop. It’s been a real fundamental improvement that we have been able to drive from Pinewood DMS.” Says Dougal Keith, Managing Director at D.M. Keith Motors.

Why stop there? People are becoming comfortable with voice assistants in their homes with the likes of Siri and Alexa, AI-powered technologies are quickly becoming the norm and Pinewood want to make sure that dealerships don’t lag behind. First online bookings and payments, paperless documents, apps for working on-the-go and now the Tech+ Voice Assistant – just another step into the digital era.

GLOBAL NEWS: Selling service plans has never been easier with Pinewood DMS

Pinewood are always looking for new ways to give dealers the tools they need to run a seamless customer-friendly experience. With the new feature to manage maintenance and warranty plans in Pinewood DMS, dealers can focus on up-selling and providing a high-quality service whilst the DMS keeps on top of payments and bookings.

During a vehicle sale, the salesperson can set up a service plan with their customer, the money accumulates and the balance can be viewed in the DMS.

When the vehicle comes into the workshop, the plan can be checked to make sure the work qualifies and the balance will reduce accordingly. As always, this is reflected in the Accounts module with the option to drill down into the various workshop jobs.

This new feature gives dealers more control of their aftersales processes and encourages salespeople to increase revenue with up-selling service plans.

Are you a customer and interested in this feature? Look at the ‘Maintenance and Warranty Plans’ addition in our Support Portal.

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